Deliver the experience your customers deserve
Swifter’s digital experience platform puts you in control of your customer experience from end to end, so you can create your ideal customer journey to scale your business.
Your digital customer journey
End-to-end digital engagement
Swifter connects the entire customer lifecycle from start to finish, on any channel.
Source data and documents quickly with automated data extraction.
Offer 24/7 customer engagement on any device.
Automate routine queries with customized support workflows.
Accelerate quotes and claims with simplified customer workflows and digital documentation.
Data analysis and learning
Manage your user lifecycle through a single platform to increase efficiency and customer value.
Connect core and third-party systems for full data visibility.
Combine policies into a single digital wallet for full visibility
Enable customer self-service on any device to put users in control
Uncover cross-sell opportunities with comprehensive 360 customer insight
Full service optimization
Tailor your system as you need it with easy integrations and full control.
Integrate CRM, third-party data sources or marketing platforms to evolve your service model.
Add or remove tools as needed to create new services and add more value for customers.
Track reliable customer information across all platforms, segmenting and analyzing to find revenue and retention opportunities.
Create new workflows in minutes to launch new products and engage customers throughout their lifecycle.
Take your service omnichannel
Connect with your customers on any channel. Across mobile, web and chat, you can customize inputs and journeys according to customer type and product, helping you tailor your service without increasing your workload.
Swifter’s platform is designed to be used by anyone, with no complex coding or confusing interfaces. Build, test and launch new user journeys quickly and easily, without waiting for developers or engineers, so you can focus on your customers.
Enjoy trusted performance and reliability at scale with world class data security. Our distributed cloud servers maximize uptime and reduce risk, while user and customer controls keep your data safe on any platform